Refund policy

Returns, refunds and exchanges

Our return policy is 14 days. If more than 14 days have passed since the delivery of your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.

Delayed or Missing Refunds

If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at contact@myutilitybag.com.

Exchanges

We will only replace items that are initially defective or damaged.  If you need to replace your item with the same one, send us an email at contact@myutilitybag.com and we will tell you how to proceed.

Shipping

To return your product, log in to your personal space and initiate a return procedure. The necessary information will then be sent to you to return your package.

The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

We recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

If you have any further questions, please feel free to contact us at contact@myutilitybag.com.